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Customer Service

Shipping & Delivery

Why not shop online and have your purchases delivered to your home or work?  Alternatively, if you would like to purchase something which is not available online, you can call Artworx Geelong and place a phone order on (03) 5229 4677.  We'll happily arrange local or interstate delivery within Australia or New Zealand. Some restrictions may apply to protect the security of your credit card. Third-party courier/postage charges apply to all deliveries.

Please note that a signature is required for all deliveries. Freight costs are calculated based on the weight of your order and will be communicated during the checkout process. We endeavour to ensure delivery within Australia between 7 working days, depending on the weight and destination.

*During Sale periods and Public Holidays, some orders can take longer than the time specified to be delivered. 

Tracking your Order 

When you place an online order, you will receive an automated email with a tracking number and information on how to track your purchase.

Lost or Damaged Goods

If goods are lost or damaged in transit, please contact us at orders@artmaterialsaustralia.com.au within 7 working days of placing your order so we can investigate.

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